Refund Policy

Returns may be requested for merchandise with a defect and for merchandise without a defect. Exchanges are accepted as well. For a voluntary return caused by buyer preference, a change of mind, or selection of the wrong size or option, the product must remain new, unused, and in original condition, together with its packaging, tags, and supplied parts. Breakage, faults, fulfillment mistakes, missing pieces, and substantial differences from the listing are also eligible for assessment. Mandatory consumer protections are unaffected.

Making a request

Email asifsavnursavnur@gmail.com no later than 30 calendar days after the package is delivered. State the order number, the email used at checkout, and the reason. When the concern is damage, a defect, a wrong item, or a shortage, attach suitable photographs or video showing the goods and parcel.

Authorized mail returns

Please wait for authorization before mailing the item. Once approved, we confirm the correct return destination and the steps to follow rather than treating our correspondence address as a warehouse. The package already contains a free prepaid return label for an eligible return, and using it carries no label charge or related return-shipping cost. Contact us if that enclosed label cannot be found. There is no restocking fee. Exchange fulfillment depends on the review result and stock on hand.

How refunds are issued

We send an approved refund back through the original payment route and begin that process within 10 calendar days of approval. Posting to the account may take longer because of the financial institution.